Second Life Stability Numbers Look Grim

by Pixeleen Mistral on 22/08/07 at 8:51 am

24 Lindens work part time on 5% of the problem – what is everyone else doing?

by Pixeleen Mistral, National Affairs desk

Svc_jira
Not WorkingOnIt Linden – 99% of the server bugs are safe

The 5041 residents who signed an open letter to Linden Lab asking for virtual world stability ahead of new features may not be satisfied anytime soon, based on the numbers in the Lab’s public bug tracker. It appears that only about 5% of the 1746 problems Linden Lab publicly acknowledges are being addressed, and at least some of the 24 LL staff are apparently only working on these problems part time – Torley Linden for example.

After a less than satisfying encounter with Mia Linden when I asked why the world keeps having major problems, I took a trip to the Second Life Jira bug tracking site to research the state of the world. What I found was grim, at best.

Second Life’s world “issues” are organized into four areas – SVC, VWR, WEB, and MISC – corresponding to the server, the client, the web site, and site and everything else. Comparing the “unassigned” bugs with the number of bugs assigned to lab staff across the 4 areas show that only 92 of the 1746 issues are being worked on. But looking more closely at some of the bugs shows that they have remained assigned and unresolved for an extremely long time – months in some cases. Where is LL’s developer time being spent?

The massive number of unassigned bugs relative to the number of staff working on the bugs could lead residents to believe that the Lab is indifferent to their pleas for stability. Growing customer frustration can be seen at the Project Open Letter web site, where a post from early August says, “It has been a little over three months since the original letter was sent to Linden Lab, and both sadly and not so surprisingly, things have gotten worse. It is time to take drastic immediate action.”

On the bright side, there is one group that can take joy in this situation – the griefiing community will likely have plenty of bugs to exploit into the distant future. Griefing gang leader Mudkips Acronym recently said that LL really sucks at security. Based on the numbers in Jira, management at Linden Lab is sending a clear message to disgruntled customers: new features uber alles! How long the land owners will want to continue to play this game remains an open question.


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42 Responses to “Second Life Stability Numbers Look Grim”

  1. Nicholaz Beresford

    Aug 22nd, 2007

    There’s an interesting other bit. There are currently over 200 issues with a state of “fixed internally”. That means over two hundred bugs fixed but not released. At the time when voice came out this were about 150. You can probably assume half of those are Windlight related.

    Meaning, when they released voice, they pushed the fix of at least 70 issues back down the release queue.

  2. Does it matter?

    Aug 22nd, 2007

    Ok…. first of all, fuck off.

    Two, if you can’t program nor fix anything, shut up.

    Three, if you hate SL so bad, why don’t you….uhh fuck off?

    Four, They ARE working as much they can. WorkingOnIt Linden is not one person, whom have NOT made their account on SL, but others are even working more than one bugs at the same time.

    Five, how is Project Open Letter actually helping but complaining? They should go find some more people to work for LL.

    Six, “It is time to take drastic immediate action.” WHAT ACTION!? Do what?! Complain even MORE!?

    SL Herald, fuck off.

  3. Melissa Yeuxdoux

    Aug 22nd, 2007

    Ever hear of triage?

    I’d just as soon the showstopper bugs receive the most attention. Would you rather people spread their time over a plethora of lower-priority bugs (and I can’t help but wonder whether people aren’t inclined to overestimate the priority of bugs that strike them), or that LL go through the motions of assigning them to people just so you can’t make a mountain out of that molehill?

  4. chmarr

    Aug 22nd, 2007

    ok first off the stats show the LL are working on ALL the easy fix stuff any major bugs they just out right ignore they ignore greifers they ignore hackers they ignore the ppl there ment to be helping

    LL should get a fuckin grip of them selfs and do there fucking jobs…if you really wanna see where they go just check out the games room in the labs and the coffee machine and the canteen.
    shit they even ignore there own staff some of the euro staff actualy find bugs and try and fix em themself and they actualy do fix em and they send in the data to the labs and they then wait n see only to be told thats notthere job to fix bugs or they just ignore em

  5. Maklin Deckard

    Aug 22nd, 2007

    “Meaning, when they released voice, they pushed the fix of at least 70 issues back down the release queue.” – Nicholaz Beresford

    And the Linden A** Kissers assured us that they have different teams, that new features would NEVER interfere with fixes, and we just didn’t comprehend the team concepts of software design. Well, they were wrong…Voice and its rollout and subsequent bugs IS affecting bugfixing, separate teams or no. And Windsuck,er windlight is going to have the same effect.

    And rather than fix the bugs, based on the office hour I attended this week (Rob & and another linden who’s name escapes me, A-something), many of the resolved / fixed are NOT even worked on or verified…LL gets with its fanboi’s that show up at EVERY Linden’s office hour to discuss issues from the Joke (er, Jira), an issue is brought up and the fanboi’s say it never happened to them or that it was fixed several patches ago, then Rob & Co. nod and mark it resolved. No Linden checking, no work done, bug closed.

    No wonder the Jira is a black hole…

  6. Taft Worsley

    Aug 22nd, 2007

    here here Nicholaz

    Quit bitching and just close your accounts and find another world – its that damn simple!!

  7. a coder

    Aug 22nd, 2007

    Although I enjoy & support Pixeleen’s muckraking in SL’s social context…

    An article such as this one, which examines software issues/resource allocation & effectiveness, should really only be written by a person with software development & managment experience. Otherwise it’s just speculative, opinionated, and wholly non-constructive.

  8. DaveOner

    Aug 22nd, 2007

    Wait, I keep getting whiplash from the position-changes you guys do here. Just a couple of articles ago you were talking shit about the Forbes WoW-tard’s predictions of demise and that Dell chick. Do you guys hate SL or like it?

    The fact is you don’t have a clue as to how they’re approaching the bug fixing. What so many people seem incapable (or unwilling) to understand is the fact that WINDLIGHT and VOICE CHAT are run by SEPARATE COMPANIES. WindLight’s makers are now technically LL but they were aquired.

    Second, if you ever worked in an environment with a ticketing system like what they appear to have you’d know that these numbers don’t mean shit. Like what was said above there are most likely multiple people working on multiple aspects of each ticket and it would be impossible to track if they transfered the ticket to each person when they work their part on it.

    Project Open Letter was a joke. The fools spearheading that shit have the attention spans of goldfish. All LL had to do to get them to shut up was have a townhall where people asked stupid questions then announced Age Verification so everyone would cry about that instead. Hehe I wouldn’t be surprised if there IS no Age Verification in the works and they just did it to get you fools to lose your momentum!

  9. Sadako Shikami

    Aug 22nd, 2007

    Also, take into account that the “resolved” issues, when looked at closely, are only marked resolved because they:
    1) duplicate another, open issue
    2) were mis-named and then re-named
    3) were placed in the wrong category and moved
    4) weren’t described sufficiently

    Issues get marked “resolved” but in fact, aren’t. They still make a good-looking number on the charts, though.

  10. Cocoanut Koala

    Aug 22nd, 2007

    Well you look at it then, a coder, and tell us what it means.

    coco

  11. Darkfoxx

    Aug 22nd, 2007

    No matter these numbers, no matter the writer’s computer and development’s savvyness or lack thereof, you don’t have to be a techie to see that while all new shiney features come up, Voice, windlight, Sculpties, whatever, the grid still has some major problems, which still continue to be problems after all this time.

    No, the Project Open Letter people aren’t just whiners, they’re simply customers who are not happy with the way the product is functioning, asking LL to please focus on the mayor problems first, add shiney later. No matter how much chrome you add to a product, if it’s non functioning, it’s worthless.

    And just to say “If you don’t like it, stop playing” is too retarded to even begin to describe. The people who dislike SL, aren’t playing it, they already stopped playing it if they ever did. Those that remain, actually LIKE SL, and merely express their wish to have what we have now, but then better. At least, functioning in the first place.

    Saying “I love this product, I just wish it would do what it’s supposed to do” isn’t disliking it.

    Saying “I love this product, even tho it doesn’t do what it’s supposed to do” like the fanboys are crying is… kinda silly to me. Like having a car, but no engine in it or only a reverse gear. Cool if you want it just for looking pretty in your garage, but it simply doesn’t help anyone intending to drive.

    Just closing your account and finding another world, would be simple if only there was a similar product out there to Second Life… But there isn’t so it’s not that simple. The people crying this, IMHO, are simple.

    Go ahead and enjoy your SL where you can’t do shit, no searching, no TPing, no building cause your prims shift back to their original position every time you try and move them. What do you do on SL actually? Nothing I can imagine doing that doesn’t require at least SOME of the basic functions to work.

    I like building in SL, but I’d like it a whole lot more if I were actually ABLE to build.

    I love the Lindens too, after all, without them, there wouldnt be an SL in the first place.
    But I can certainly do without voice (Skype, Ventrilo, other proggies plenty to talk to eachotehr AND run SL),
    I can do without pretty skies (specially concidering the graphics of the rest of SL, which are very much so less pretty in comparison),
    I can even do without sculpties (With basic prims one can do enough)
    and flexiprims (ever noticed how they become unflexi as soon as there’s more then ten of them in vieuw?)

    A car is meant to transport in the first place, being pretty or fun to drive in the second place. Shineyness is nice, but unimportant compared to basic functionality.

    How does one recognise a bad webdesigner/programmer? Pretty graphics, broken links, bugged HTML, and unreadable texts.
    SL is looking more and more like that. layers of chrome covering a defunct system.

    I love SL, but I just want it to work. Is that too much to ask for?

  12. infocyde

    Aug 22nd, 2007

    What’s up with Nicholaz? True, if you hate Second Life, don’t play it. With that being said, the Lindens have made a bunch of promises that aren’t being kept. The numbers this article provides shows that Linden Lab is not focused on making the Second Life world a more stable place(unless they are involved in some covert Second Life 2.0 world, then all is forgiven). This kind of attitude from Nicholaz will just keep Second Life on the fringe. Maybe he likes it that way, I’d like to see Second Life become something more then furries cyberbanging each other.

    When you are a business, you listen to your customers if you want to be successful. The Lindens aren’t listening.

  13. Obscure Doodad

    Aug 22nd, 2007

    You know, folks, that it IS possible that these things cannot be fixed. Period. The scenario works sometimes in tech companies like this:

    The system depends on some particular item of hardware. The manufacturer of that hardware is producing a “next generation” and “will no longer manufacture or support the old version”. The manufacturer has examined the return on labor investment on that new “next generation” hardware and determined that making it backwards compatible is not going to be a profitable effort. Instead, they will just make the hardware only “next generation” and inform all current users that they will have to upgrade their systems to accommodate the changes.

    Those current users then examine the labor investment required to do so and discover that they, too, cannot earn an adequate return on that investment. Their board will not authorize what may be an enormous effort (investment). At that point, they are faced with scrounging around the world for every possible existing piece of the old hardware so they can keep going.

    But eventually it will all break. This is a grim situation and it is Not At All Unusual in high tech today. No telling if SL faces something like this. SL has been using the same design for quite some years now so . . . .

  14. Dmitri Zelmanov

    Aug 22nd, 2007

    Dear “Does it matter?”,

    Suppose your car, the one you’ve been making payments on (I’m giving you the benefit of the doubt that you have a job and a life). Suppose your car repeatedly shuts down in the middle of a busy freeway. Do you complain to the manufacturer and demand repairs, or do you just shut up and sit there forever because you can’t fix it yourself?

    Your personal assurances that Linden is “working on it as much as they can” are optimistic but nonetheless lack credibility. Perhaps fewer obscenities and some actual evidence that they are indeed working on it would help in that area.

    People who are paying for the SL product have every right to pressure LL to deliver what they promised. Pixeleen did an excellent example of rationally showing how they are not keeping up with the demand, in the hopes that LL will get the point and allocate more resources to bug fixes. Maybe it won’t have the intended effect, but it is orders of magnitude more effective that taking whiny potshots at the SL Herald. Grow up.

    Warmest Regards,
    Dmitri

  15. Mercia McMahon

    Aug 22nd, 2007

    As a long time (since 1993) user of Open Source software (primarily but not solely Linux) and issue reporting systems I can say that I find JIRA very disappointing. In the Linux world developers are often responding within 24 hours. LLs have left uncommented, never mind unassigned, bugs that are simple to fix, for 3-4 weeks (try XML type mismatch or entering the wrong maximum m2 for a tier in a script). They are not prioritizing Showstoppers, some ignored bugs are classed as Showstoppers and no LL is even commenting to say why it is not a Showstopper. This includes an issue that is erroneously billing residents, thus creating further backlogs in Support, as Residents apply for refunds. JIRA’s biggest problem is that it is under-used, as Torley Linden recently pointed out in a Comment, but that should be a gift for LLs as there are far less New Issues for them to check on than in most Open Source projects. In addition to WorkingOnIt Linden, there needs to be a new multi-person account ActuallyReadingJIRA Linden.

    Mercia

  16. Morgana Fillion

    Aug 22nd, 2007

    If JIRA were used as an internal tracking device, then yes, one probably should be a coder to discuss it. But since LL has decided to make it the method by which non-technical users announce problems and follow their resolution, then non-technical users have every right to discuss how it’s working (or not) and what the stats are telling us.

    If what those stats are saying isn’t what they appear to be saying, then perhaps LL shouldn’t be leaning so hard on JIRA as the means by which they communicate information to us.

    The whole notion that users don’t have a right to express an opinion about something being offered for their use is really getting tedious. No matter how many times you people shout it, it’s still a ridiculous point of view. You don’t do LL any favors by pretending that you represent them when all you do is represent them as not caring at all about their user’s satisfaction. Maybe you’re right and they don’t, but shouting it as if it’s fact makes you the biggest SL haters of all.

  17. Mytwo Cents

    Aug 22nd, 2007

    I am a bit amazed that a person like Pixeleen who I understand is not a premium member and hence effectively uses the platform for free is complaining that the company that provides her with this free platform does not have enough resources to fix all the problems and even has the nerve to demand “drastic immediate action”.

    My recommendation for drastic immediate action would be that Pixeleen either drinks two Starbucks Latte less a month to save the US$7.50/month that she can’t bother to pay for a three month membership at the moment – or simply stops complaining.

  18. Tenshi Vielle

    Aug 22nd, 2007

    “WorkingOnIt Linden”? Really? :O

  19. Solar Legion

    Aug 22nd, 2007

    Any system is going to have bugs.

    That said, aside from when the asset server goes off line for whatever reason and the occasional client side related crash … I’ve had none of the issues that most are complaining about.

    And most of the specs on my rig are just above recommended for SL. Hmm ….

  20. Bobby Troughton

    Aug 22nd, 2007

    “Stability looks grim?” It always was grim. Nature of the beast. I’m used to it by now, as long as they fix things it’s fine by me. Such articles aren’t surprising coming from a news rag with Kaneva as a sponsor.

  21. DaveOner

    Aug 22nd, 2007

    I think the problem is the fact that there are a ton of people that “think” they know how about technical things because they can work a PC and maybe install hardware on it when in fact they know just enough to screw things up and blame the wrong people.

    I agree with Solar. My rig isn’t a supercomputer by any means and I don’t have half the problems people complain about. And if you look on the JIRA at many of the entries they’re either different ways to say the same things or retarded issues that are obviously that person’s own fault for not just buying a Mac instead of a real computer.

    Now how much time do you think Lindens have to sift through all that bullshit AS WELL AS all the bullshit ARs they get?

    If you don’t like SL then leave. You’re just a burden on the servers!

  22. TyKar Nigurmyer

    Aug 22nd, 2007

    Anon,
    brothers,
    countrymend

    LEND ME YOUR EARS!

    Join PN TODAY

  23. Mercia McMahon

    Aug 22nd, 2007

    Bobby Troughton, if you read JIRA then you know that there are methods for concerned Residents like you to mark things as Duplicates or link broadly similar issues. And a lot do so, in fact the major problem is that people see links in what need to kept as distinct issues if bug crushing teams are to work effectively on them. There are a lot of things on JIRA, but closed issues remain there for people to see what has been dealt with previously, so when you weed it down (as I said earlier) to checking up on new issues created and making a management decision as to whether to track the issue by Commenting on it, deal with it by Assigning someone to it, or Edit it to Won’t Fix it, then JIRA will work. What is happening at present is that no responses are coming in to bug reports, and LL’s customers rightly assume they are not WorkingOnIT. I would rather have 90% of bug reports (as opposed to feature requests) set as Won’t Fix within say 5 days, than have the important 10% missed. As I said previously, the numbers using JIRA are still small and it is not too much to ask someone with technical saavy to check the New Issues each day (less than 10 daily I would say) to see if any major concerns are arising, such as Classifieds being unable to be viewed in Internet Explorer, Firefox, Konqueror, or Safari, due to slack XML coding.

    Mercia

  24. Nicholaz Beresford

    Aug 22nd, 2007

    )) … retarded issues that are obviously that person’s own fault for not just buying a Mac instead of a real computer. ((

    https://jira.secondlife.com/secure/Dashboard.jspa
    Search
    Macbook

  25. Ceeq Laborde

    Aug 22nd, 2007

    I’ve been following your articles Pixeleen, each time hoping to read something sensible and getting disappointed. Your stuff just keeps getting worse and worse, very much like a tabloid paper, and a low quality one at that. I’m fed up now, I’ll just skip over your superficial/sensationalist articles.

  26. FFS

    Aug 22nd, 2007

    For Fuck Sake. Get a fucking life, I am glad I only dip in and out of SL, it appears to be inhabited entirely by morons with nothing better to do than waste their real lives fumbling about with a half naked avatar or buying ‘clothes’.

    GAH.

  27. urizenus

    Aug 22nd, 2007

    MyTwo Cents says:

    “I am a bit amazed that a person like Pixeleen who I understand is not a premium member and hence effectively uses the platform for free is complaining that the company that provides her with this free platform does not have enough resources to fix all the problems and even has the nerve to demand “drastic immediate action”.”

    Setting aside Pix’s criticism for the moment, I think we need to keep in mind that non-premium users are highly valuable to LL. After all, they may well be big time consumers of virtual gear (and hence Linden dollars), and frankly those non-premium eyeballs are the eyeballs that are bringing in the corporate accounts and fueling island purchases etc. I don’t see why their criticisms should be discounted, and indeed, listening to their criticisms might also tell you why you don’t get more premium accounts.

    That having been said, I don’t really see why you have to pay for something to be a critic of it. If someone gives me a free video game or book or movie I can’t write a critical review of it? What sense does that make?

    I also don’t get the “love it or leave it” philosophy of reporting that people are fond of endorsing. Reporters should only write about things they like? “Say something nice about Darfur or get the fuck out and stop writing about it!”

    We are writing about the sucky elements of SL because…

    1) we are writing about SL, and
    2) it has more than a few sucky elements

    Figure it out.

  28. Buster McNutter

    Aug 22nd, 2007

    i have used SL every day for more then 6 months.

    never lost any inventory

    crashed sometimes, so what i relog

    what problems are you all having that make you so angry? shit works perfect for me

  29. wayoutthere

    Aug 22nd, 2007

    Uri says:

    “We are writing about the sucky elements of SL because…

    1) we are writing about SL, and
    2) it has more than a few sucky elements”

    True enough and at least the Herald serves as a forum for discussion on these matters as LL run forums sweep these problems under the rug.

  30. JimBean

    Aug 22nd, 2007

    here’s the secret:

    all these people came to second life with the idea they could get rich painting awesome clothes and sitting on fake land.

    but guess what – they didn’t get rich.

    and now they’re mad. and they sure as hell ain’t going to blame themselves.

  31. Maxx Nordlicht

    Aug 23rd, 2007

    The really big joke in Jira is the ‘resolved’ list…
    One issue every two to three days is resolved. But 75% of those issues are duplicate or ‘need more info’ or any other reason to reject an issue.
    There must be a second issue tracker with other issues not viewable for us, or they are only working on enhancements….

  32. Beano

    Aug 23rd, 2007

    “if you hate Second Life, don’t play it.”

    hahahah hey good point by those people. oh here’s another one

    “if you hate the Second Life Herald, don’t read it.”

    damn. nevermind guess they’re just idiots :/

  33. Mercia McMahon

    Aug 23rd, 2007

    Many, many thanks, Pixeleen, having waited weeks for two financial issues to be resolved on JIRA, after posting my comments here Torley Linden has responded to both issues (both of which were alluded to in my earlier comments to this article). The fact that she threatened to ban me from JIRA is neither here nor there. If you want to follow the debate on this see JIRA issue WEB-282. So thank you very much Pixeleen, keep up the good work, and ignore the snipers about Premium accounts, Mainland is such a pits to live in nowadays (ad-poles, greifer builders on non-auto-return land, etc) why would anyone want a premium account anyway (although I have two,one at Concierge level).

    Mercia

  34. Mytwo Cents

    Aug 23rd, 2007

    MyTwo Cents says:

    “[...]”

    urizenus says:

    “Setting aside Pix’s criticism for the moment, I think we need to keep in mind that non-premium users are highly valuable to LL. [...] I don’t see why their criticisms should be discounted, and indeed, listening to their criticisms might also tell you why you don’t get more premium accounts. [...] That having been said, I don’t really see why you have to pay for something to be a critic of it. [...] I also don’t get the “love it or leave it” philosophy of reporting that people are fond of endorsing. [...] Figure it out.”

    > Consider a person visiting a restaurant and the chef prepares him/her a free 5 star meal for US$ 300. The person mentions that the wine is corked and the meat is not well cooked. That is a paying customer rightfully claiming the service promised in return for his/her money.

    Consider a person visiting a restaurant and the chef prepares him/her a 5 star meal. After that person has eaten the meal the person writes an article pointing out that the wine was corked and the meat is was not well cooked. That is a critic.

    Consider a person visiting a restaurant and the chef prepares him/her 5 star meal for free. After that person has eaten the meal he/she stands up and shouts all across the restaurant that the food was absolutely horrible because it lacked a pinch of salt and that the chef should immediately start cooking better food for that person. That is Pixeleen.

    Figure it out.

  35. ZOMG

    Aug 23rd, 2007

    ZOMG NEWS! U R SUCH A GOOD INVENTOR I MEAN REPORTER OF NEWS!

  36. DF

    Aug 23rd, 2007

    Concider a 5 star restaurant promising great steaks, wonderful sauce and a fantastic soup. And, the option to pay for the meal only if you want, getting a fortune coockie as a bonus if you pay for it.

    And the steak turns out to be half burned, the soup has less ingredients then a glass of water, but still, the sauce is indeed wonderful. Just have to wait hours to get a table, and ten minutes till the letters on the menu are visable.

    That’s SL.

    You don’t have to pay for the meal to be allowed to have an opinion about it’s quality compared to what’s promised by the star chef clad in a rainbow codpiece.

  37. Nacon

    Aug 23rd, 2007

    “Consider a person visiting a restaurant and the chef prepares him/her 5 star meal for free. After that person has eaten the meal he/she stands up and shouts all across the restaurant that the food was absolutely horrible because it lacked a pinch of salt and that the chef should immediately start cooking better food for that person. That is Pixeleen.

    Figure it out.”

    Oh I’ll figure…. here’s what I thought about.

    “….5 star meal for free.”

    Hahaha… for free, a 5 star meal… and why? Just because one person decided to be a critic? Everyone can do that to get their free meal. Not a fat chance, ALL CRITICS pay for the damn food. Also…

    “the chef prepares him/her a free 5 star meal for US$ 300″

    …and how is that free for 300 bucks? You’re lacking sense of logic.

    “I am a bit amazed that a person like Pixeleen who I understand is not a premium member and hence effectively uses the platform for free is complaining that the company that provides her with this free platform does not have enough resources to fix all the problems and even has the nerve to demand “drastic immediate action”.”

    Ohh.. now that’s a good critic. ;)

    Pixeleen is a loud-mouth annoying idiot, simple as that.
    (Actually… she is more of a replacement for Prok, so she had to be a crazy one.)

  38. StallionSeven

    Aug 23rd, 2007

    “whiny potshots at the SL Herald. ”

    Oh Please….the herald is the king of Whiny Potshots.

  39. StallionSeven

    Aug 23rd, 2007

    We are writing about the sucky elements of SL because…

    1) we are writing about SL, and
    2) it has more than a few sucky elements

    Figure it out.

    Ludlow getting all defensive…Now that’s hilarious.

    It would be nice if Ludlow’s “reporters” (or perhaps we should call them “opinionists”) would add a little balance to their stories, such as researching what LL is doing to rebuild SL’s aging architecture, but we never hear anything about that.

    Instead we just get whining and screenshots, which would hardly be considered reporting by even the shoddiest of supermarket tabloids.

  40. Thraxis Epsilon

    Aug 23rd, 2007

    There are two JIRA systems. The external system for resident generated bug reports, and the internal developer JIRA system for verified bugs, and other issues.

    The Open / Closed / Resolved status on the public JIRA (refered to as PJIRA) don’t mean much as those items are not always updated when a fix is in fact made. Nor does it actually show if someone is working on an issue or not. If you want to know if LL’s has acknowledged an item… look to see if it has an Linden Labs issue ID attached to it.

  41. Gino

    Aug 26th, 2007

    Ok, Here is the deal. Pretty plain and simple and only an idiot can argue because i am stating only proven logistical facts here, so pay attention and read this carefully…. I am not going to use any technical terms at all and i am purposely writing this so a 1st grader can understand the terminology….

    1. Second life has problems!
    It is a massive online community, one that allows each user to modify it in some way, shape or form. So, of course there are going to be issues, bugs, problems and all sorts of things that need to be fixed.

    2. Without free members, who would buy all that stuff you are trying to sell? maybe they do not pay a monthly fee to Linden, but they are spending real money to obtain Linden dollars and stuff.

    Here is where a lot of you will get totally Pissed off, but oh well, face the facts and deal with it….

    3. How come Blizzard can keep world of warcraft running smoothly, fix any issues or bugs within an average of 6 hours from the time the ticket is submitted, and not have half of the complaints about service/tech shit or anything else for that matter? There are over 9 million players there too!!

    Let me answer for you….

    Because they know what they are doing and they spend the money to make sure they keep their customers happy by adding more staff as needed!!!!

    LL is simply neglecting their customers…. if there are that many problems, i totally agree that they can only do so much… So HIRE MORE PEOPLE TO HELP!!

    It is that simple..

    People with windows vista cannot even access the game and they cannot figure this problem out?? what kind of lame BS is that? This is the 21st century, we have computers that we can carry in our pockets and you tell me that these “techs” cant make second life work with vista??

    Stop being greedy, spend money to hire enough staff to satisfy your customers needs and ultimately make even more money because when people are happy, they will stay…. or the alternative is that second life will become the first ever online ghost town with a few stragglers like Nicholaz who just cant seem to understand that if they don’t fix the problems, then people WILL hate SL, then they WILL stop playing it, and finally there WILL not be anyone left and the whole game WILL disappear from existence.

    Doesn’t matter if people are paying or not, doesn’t matter if LL is doing the best they possibly can, doesn’t matter whether or not i am right, your are right, this article is right….. it simply doesn’t matter.

    All that matters is that if people are not happy they WILL not play and when that happens, then i guess we can all start playing World of Warcraft, where we know our issues will be not only addressed, but frickin fixed!

  42. Mindy Ames

    Aug 28th, 2007

    How about comments or a story on the Abuse reporting system?

    Blue Linden: the new abuse report system is pattern based….multiple reports from different people at the same place and time will raise the priority of the situation

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