Update Wipes Shivar: Concierge Won't Return Calls

If this is how they Treat Media Moguls Imagine the Service others are Getting

Shivar before and after update.

Well, I tried to be understanding about this. Called the concierge service three times, left a couple messages, emailed regular support. Fuck it: AT LEAST TELL ME YOU GOT THE MESSAGE. Obviously it won't come as a newsflash to anyone here that Second Life customer service sucks. I only reiterate the point here because I'm one pissed off mofo!

Comments

[urizenus]

I should add that the onset of winter in shivar was not due to update issues, but rather mother nature.

[Inigo Chamerberlin]

I noticed that terrain textures are no longer in 128x128 and 512x512 pairs - they are now 512x512 only. Might this have a bearing on your unexpected terrain texture change? Or were you complaining of another update 'improvement'?

[urizenus]

I'm informed by Sparrohawk Perhaps that the island has now been reset to pre-update condition. I never did hear from the Concierge service. They must have been busy trying to save the NBC peacocks from being collared and ass raped by Goreans.

[Raddick Szymborska]

I love ass raping NBC peacocks.

[sparrowhawk perhaps]

Just read this comment.

the lindens had been running me around (amber linden)

And suddenly james linden appeared out of the blue sky and fixed it.

It was surprising.

(serve with fire, NBC)

[Prokofy Neva]

Wow that seriously sucks. Of course, I get this all the time, on the mainland, in spades. They refuse to fix, categorically,oh, except sometimes for special friends.

However, Jack Linden just sent around a thing, I wish I'd saved it about a web page, see, where you can go and order a rollback. But of course I can't find it to save my life now. Well, I think what you had to do, was take the bus to Elizabeth, NJ at 4:23 pm. Then double back over to Trenton and get on the Amtrack to Philadelphia. Wait on the platform. A man will approach you will a rolled-up newspaper. Flick your cigarette down on the tracks. If he opens it up to read and it's the Daily Worker, there will never, ever be a rollback and you can go piss up a rope. If it is the Wall Street Journal, there will be a rollback, but it will cost you. Don't stand too near the tracks.

[Tomas Hausdorff]

Regarding rollbacks:
- Go to My account on the Second Life web page (https://secondlife.com/account/)
- look at the right side of the screen: near the bottom, under the category "Land", is a link labelled "Request Rollback"
- If you click that link, you get a form you fill in that you can submit to request a rollback on a region

Since I don't own an Island, I've never tried it and so can not confirm or deny whether it works. However, with something like what happened to Urizenus' place, a direct support call might be better than a rollback in any case.

[urizenus]

Thanks Thomas, that is useful info.

[Prokofy Neva]

Uri, stick with the guy with the WSJ, he will help more, trust me.

[Torin Golding]

Concierge service in LL does not exist. Try calling either of the two phone numbers listed in the old version of the land owners guide or the new one, and both are disconnected (only one, the old one, has a message suggesting you call the main help line). Please help me in bugging LL that with all the new promised customer service improvements, 24 hour human staffed concierge service is a bare minimum of needed support.

[urizenus]

I never thought I would say this, but I am nostalgic for the days when I could call the concierge number, and, on the very first ring, immediately hear the flock-of-wild-geese-farting voice of Lee Linden saying "consierge".

[Tomas Hausdorff]

"flock of wild geese farting"....that has to be one of the most bizzare mental images I've ever had conjured up by words in a blog ;) And I still can't quite imagine what that voice would sound like...

I wish I had more useful things to say about the SL Concierge and phone support- I can't say I've ever used either. The former because I don't rate Concierge support...the latter because I've never had a problem that couldn't be rectified by logging off and waiting until the next day. My little business generates about $5 a month in revenue for a net loss of probably $150 a month (discounting the fun I get from SL), so missing a day isn't killing me. If I was trying to make a living in SL, I'd be a nutcase by now.

The three or four times I've had to use the Live Support chat thingy in SL, I've gotten quick responses- it strikes me as odd that Concierge support isn't faster. For $200 a month, there should be one support person for every 200 or so Concierge-class land owners. And they should double-staff on patch days. It sounds like, instead, they have one support person, period. I'm pulling these numbers out of my...imagination. But something isn't quite right if you can't get pretty darn fast help.

But in general, it sounds to me like LL has some serious problems dealing with "flash crowd" situations that occur after big press releases/updates/grid attacks. That's a common challenge for Internet businesses at the best of times, and I don't think LL is currently working with adequate staffing even for day to day ops.

[Urizenus]

I stole that one from Leo Kottke, who once described his own voice as being like "geese farting on a foggy day."

[sparrowhawk perhaps]

what has frustrated me most about customer service at LL when i have been unfortunate enough to need it, is the patronizing attitude of some of the people. i am thinking especially of one gentleman with a thick almost unintelligible accent who has told me "well. i am sorry you do not like this, and you can talk to as many people as you want and they will tell you what i am telling you." then he makes me tell him the message three times because he cannot spell my name and other words; oh yes. and do you know that the lindens have NO ability to take a credit card over the phone? do you believe that? i was rather stunned.

[Mcgill]

Having seen the pictures, I can't even tell you to stay calm. All your anger is legal.